Refund policy

**SP Nutrition Refund, Return, and Cancellation Policy**

**All Sales Are Final**  
All SP Nutrition orders are final once placed. Except where required by applicable law, we do not accept returns or exchanges and do not provide refunds for:  
- Change of mind.  
- Accidental orders.  
- Customer dissatisfaction with taste, texture, or personal results.  
- Products that have been opened or used.  
- Failure to follow product directions.  
- Refusal of delivery.  
- An incorrect or incomplete address supplied by the customer.  
- Customs charges, import restrictions, or a customer’s failure to collect a shipment.  
- Delivery to the wrong address once the package is in the hands of the carrier.  

Orders cannot be canceled or changed after submission except where required by law or expressly agreed to by SP Nutrition.

**Incorrect Shipping Information and Carrier Handover**  
Customers are responsible for checking that the shipping address and contact information entered at checkout are complete and accurate.  

If an order is shipped to the wrong address because the customer supplied incorrect or incomplete information, no refund, replacement, or free reshipment will be provided, except where applicable law requires otherwise.  

Once an order has been handed over to the carrier, SP Nutrition no longer holds liability for the shipment. This includes cases where the package is delivered to the wrong address, lost, delayed, or otherwise affected after carrier handover. We do not provide refunds in these situations when the address entered by the customer was incorrect or incomplete.  

If you notice an error before the order ships, contact us immediately through the store. We cannot guarantee that an address can be changed after an order is placed or enters processing.  

This clause does not remove any mandatory remedy that may apply if SP Nutrition or its service provider sends an order to an address different from the accurate address submitted by the customer.

**Damaged, Defective, Incorrect, or Missing Products**  
If your order arrives damaged, defective, materially different from what was ordered, or incomplete, contact us promptly through the customer-support method displayed on the store. Include the order number, a description of the issue, and clear photographs or video when reasonably requested.  

SP Nutrition will review the claim and provide any remedy required by applicable law. Any voluntary replacement, store credit, or refund offered beyond mandatory legal rights is at SP Nutrition’s discretion and does not change the all-sales-final policy.

**Shipping Delays and Non-Delivery**  
Shipping and delivery dates are estimates. If an order cannot be shipped within the promised timeframe, SP Nutrition will provide any notice, cancellation option, or refund required by applicable law.  

Once the package is in the hands of the carrier, SP Nutrition is not responsible for carrier-related delays, misdeliveries, or non-delivery.

**Mandatory Consumer Rights**  
Some countries, states, or regions provide cancellation, withdrawal, warranty, or defective-product rights that cannot be waived. If such a law applies to your purchase, it controls to the extent it conflicts with this policy.

**Contact**  
Questions or legally required claims may be submitted through the contact form or customer-support method displayed on the SP Nutrition store. Include your order number.