Shipping policy

**SP Nutrition Shipping Policy**

**Processing Time**  
Orders are normally processed within **1–3 business days** after an order is placed and payment is successfully authorized. Processing time is separate from shipping time.  

Our business hours are **Monday to Friday, 9:00 AM – 5:00 PM**. Orders placed on weekends (Saturday or Sunday) cannot be processed until the following Monday and will begin processing on the next business day. Please allow extra time for orders placed over the weekend.  

Processing may take longer because of weekends, holidays, high order volume, payment review, inventory availability, address verification, or other circumstances outside our reasonable control.

**Estimated Shipping Time**  
After processing, estimated shipping time is **8–15 days**, depending on the destination country. Delivery times can vary based on carrier routes, distance, and local conditions.  

These are estimates, not guaranteed delivery dates. International shipments may take longer because of customs clearance, carrier delays, weather, transportation disruptions, public holidays, or destination-country requirements.  

The total estimated time from order placement to delivery is therefore approximately **9–18 days** (1–3 business days processing + 8–15 days shipping), subject to the factors noted above. Weekend orders may add additional time before processing begins.

**International Shipping**  
SP Nutrition ships internationally. Availability may be limited by local laws, carrier coverage, customs restrictions, or product-import rules.  

Customers are responsible for confirming that the product may lawfully be imported into and used in their destination. Unless checkout expressly states otherwise, the customer is responsible for customs duties, import taxes, VAT, brokerage fees, and similar destination charges.  

SP Nutrition is not responsible for delays caused by customs authorities or for a shipment refused, confiscated, or returned because of destination-country restrictions, except where applicable law provides otherwise.

**Tracking**  
Tracking is provided with every order. Tracking details will be sent using the contact information supplied at checkout after the order ships. It may take time for a carrier’s tracking system to display an update.

**Address Accuracy**  
Customers must provide a complete and accurate delivery address. SP Nutrition is not responsible for loss, delay, failed delivery, or delivery to the wrong location caused by incorrect or incomplete information supplied by the customer.  

If an order is shipped to an incorrect address supplied by the customer, no refund will be issued except where required by law. Contact us immediately if you discover an error, but address changes are not guaranteed after an order is submitted.

**Delivery, Delays, and Lost Packages**  
Carrier scans, estimated dates, and delivery events are controlled by third-party carriers. If tracking shows an unusual delay or no delivery, contact the carrier and SP Nutrition through the store so the matter can be reviewed.  

If tracking shows “delivered,” check the delivery area, household members, neighbors where appropriate, building management, and any carrier safe-drop location before contacting us. SP Nutrition will provide any assistance or remedy required by applicable law but is not responsible for theft or loss after correct delivery where liability may lawfully be excluded.

**Multiple Shipments**  
Items in an order may be shipped separately. If so, the customer may receive more than one tracking number and packages may arrive at different times.

**Contact**  
For shipping questions, contact SP Nutrition through the contact form or customer-support method displayed on the store and include your order number. Support is available during business hours: Monday to Friday, 9:00 AM – 5:00 PM.